Privacy policy

Welcome to the Krames StayWell Web site. Protecting your privacy is important, and we’re committed to clearly explaining how we treat your personal information.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our site. Please read this privacy policy carefully and be aware that by accessing and using the site, you agree that you have read this policy and that you accept and consent to the privacy practices described. If you have questions or concerns about this policy, please e-mail us at or call us at 800.333.3032.

The information we collect and how we collect it

The only way we identify visitors to our site is if they choose to specifically identify themselves to us. This means we only collect personal information about you if you choose to disclose it to us (for example, when you sign up for our e-newsletter or request to receive more information about Krames StayWell through our “Contact Us” form, you may choose to provide your name, mailing address, telephone number, e-mail address, or information about your business). While we use recognized industry safeguards to protect personal information from unauthorized access or use, the sharing and storing of data online has inherent risks, so please take care to share only information that you believe is appropriate.

This Web site is not designed or intended to attract children, and we do not collect or maintain information from individuals who we actually know are under the age of 13 years.

We collect your non-personal information (such as your Internet Protocol address, and the software version and domain reported by your browser), by sending “cookies” to your computer. Cookies are used to track visitors as they use our Web site. Krames StayWell uses cookies to enhance your online experience, and to learn how you use our services so we can improve the quality of information and resources available on our site. Most Web browsers are set up to accept all cookies, but you can change this setting to disable cookies or to tell you when a Web site is sending you a cookie (although some of our features may not work if you disable them).

How we use your information

We may use your non-personal information to help us compile general statistical data for site tracking purposes. Any other personal information is used solely to provide services you have requested or authorized. We also use the information you provide to respond to your questions, provide better functionality to you, to help us manage our Web site, and to comply with applicable law or valid legal process. We do not sell or share the information with any other entity for marketing purposes.

Linked sites

For your reference, this site contains links to Web sites that are not operated by or affiliated with Krames StayWell. Because these third-party Web sites are not under our control, we cannot be responsible for them, and this privacy policy does not apply to the privacy or security practices of those sites. Information you disclose once you access these other Web sites is not subject to this privacy policy.

A note about EU safe harbor privacy principles

For personal information received by Krames StayWell from users of this website located in the European Union, Krames StayWell adheres to the Safe Harbor Privacy Principles issued by the U.S. Department of Commerce for compliance with the European Commission’s Directive on Data Protection (“Safe Harbor Principles”). Krames StayWell has agreed to collect, process, and retain personal information from users in the European Union in accordance with the Safe Harbor Principles. For more information about the Safe Harbor Privacy Principles, visit the U.S. Department of Commerce's Safe Harbor Website at Please contact Krames StayWell if you have any questions regarding Krames StayWell’s privacy policy or Safe Harbor adherence. In the event a complaint cannot be resolved through StayWell’s internal process, StayWell agrees to refer EU user disputes to The Better Business Bureau’s EU Safe Harbor Dispute Resolution Procedure.

Advertising and marketing

Krames StayWell does not accept any advertising on our Krames StayWell websites and Krames StayWell does not receive income from marketing sponsors or advertisers. Any mention of a particular service is not an endorsement.

Changes to the privacy policy

From time to time, we may change this privacy policy and our privacy practices because of changes in legal or regulatory requirements, in our business practices, or in our attempts to better meet your needs. When we do, we will post a revised privacy policy on the site. Any changes will be effective immediately upon posting. You are responsible for checking the privacy policy for these changes.

All trademarks, service marks, trade names, logos and graphics ("Marks") used on this site are registered or common law trademarks of The Krames StayWell Company, LLC, unless otherwise indicated. You may not make any use of Marks without the prior written consent of Krames StayWell.

About Krames StayWell

Krames StayWell was established in 2011 when Krames Patient Education and StayWell Custom Communications united to become the largest provider of interactive, print and mobile patient education solutions, consumer health information, and population health management communications in the country. 

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